As such we focus on minimising our delivery costs. We pride ourselves on being able to offer unbelievable prices and promotional offers on a massive range of products. If we cannot refund via the original payment then a cheque will be raised to the address on the order. If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. Our returns policy does not affect your statutory rights. This applies to all goods that are returned.

If you fail to comply with this obligation, we may have a right of action against you for compensation. You have a legal obligation to take reasonable care of the goods while they are in your possession. The goods do not need to be in their original packaging however in a sellable condition, and at your own cost and risk. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days. However you will be responsible for the cost of returning the goods to us. If a full refund including original delivery costs is required then the entire order needs to be returned back to us within fourteen (14) working days. Please note that this does not affect your statutory rights. Some goods are non-returnable for hygiene reasons. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product. We would recommend that you return your items via tracked post.

To return an item(s) firstly write a covering letter with your order reference number and return it with your invoice and goods to: We do our best to ensure all of our customers enjoy a happy shopping experience with however occasionally you may need to return an item.

Carolyn keene books